This is Shameful.

Indeed it is, for mydeal though. As one of the leading local deals site in Malaysia, they might wanna be looking for a more english oriented customer service to take charge of their facebook page. And this is why;

We have seen how facebook plays a big part in most businesses. Most of them will commit lots of resources in setting up a Facebook Page but that is not the end of it. Day-to-day upkeep is needed on the Page to continuously engage the community, answering questions and providing reason for them to comeback which is equally important. Mydeal in this case though most probably did not hire someone with experience or train them enough to manage/curate the brand's voice in the social media space.

Well, at least they get free advertisement :)